Coronavirus - Updates
Updated: 8 December 2021
The health and safety of our audiences, staff and visiting artists remains our priority and we look forward to welcoming you to our safe and secure concert hall.
As of Friday 10 December 2022, all visitors are required to wear a face-covering in all public spaces at Cadogan Hall, in line with government guidance (exemptions apply).
We respectfully ask all customers to test within 48 hours of coming to the Hall, in line with current guidance. Crucially, we ask you not to attend if you have tested positive for, or are showing symptoms of coronavirus, or if you have been asked to self-isolate.
We always follow government guidance and practice industry-wide ‘See It Safely’ recommendations.
We reserve the right to change and or amend our conditions of entry in accordance with government advice at the time of entry.
How you can help us and your fellow audience members
Face Masks
As of Friday 10 December, all visitors are required to wear a face-covering in all public spaces at Cadogan Hall, in line with government guidance (exemptions apply).
If you arrive at the Hall without a face covering, our Front of House team will be happy to provide you with one. If you are exempt from wearing a face covering, please advise a member of the team upon arrival.
Lateral Flow Tests
We respectfully ask all customers to test within 48 hours of coming to the Hall, in line with current guidance. Our staff test regularly. Crucially, we ask you not to attend if you have tested positive, or are showing symptoms of coronavirus, or if you have been asked to self-isolate.
Your results can be evidenced, quickly and easily through the government’s Report a COVID-19 test result.
NHS Test & Trace
We kindly ask customers to continue to register with NHS Test & Trace upon arriving at the venue.
NHS Covid Pass
Many customers use the NHS Covid Pass within the NHS app, and we welcome sight of their passes on arrival.
Currently, guidance does not require audiences to present proof of vaccination or a negative test as a condition of entry. However, we respectfully ask all customers to test within 48 hours of coming to the Hall.
Our COVID-safe environment
Refunds & Exchanges
If your event is cancelled or postponed, or you are unable to attend because you have tested positive for COVID-19 or been instructed by NHS Test & Trace to isolate, you can request a refund. See our Coronavirus FAQs page for details.
Enhanced Cleaning
We are following an enhanced cleaning schedule for all our front of house and backstage areas.
E-Tickets
To reduce contact at the box office, customers will be sent e-tickets to show at the door either on their phone or as a print out.
Fresh Air Ventilation
Our ventilation systems pull fresh air from outside through HEPA filters and vents back out through separate extraction, to ensure a continuous source of fresh clean air. Air is never recirculated.
Food & Drink
We will be running a cashless bar serving a selection of drinks and snacks. There is limited seating in the foyer, but the auditorium will be open early and you are welcome to take your drinks/snacks into the Hall.
Hand Sanitiser
We provide hand sanitiser upon entry and at suitable points throughout the Hall.
Auditorium
Where possible we will open the auditorium early for you to secure your seat and enjoy a drink. We have enhanced our exit points to reduce congestion.
Cloakroom
We are unable to run a cloakroom service at this time and the cloakroom will be closed. Please do not bring any large bags.
