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Coronavirus - Updates & FAQs

Last updated: June 18, 2020

We are working with our colleagues throughout the live performance sector and government on the safe reopening of theatres and concerts halls.

Currently, a number of concerts have been rescheduled. Please visit our What’s On pages to check specific performances.

If you have any questions, you can call our Box Office on 020 7730 4500 or complete our Contact Us form. We have tried to answer some of the most frequently asked questions below.

Is my event cancelled?

We are working through each event in the calendar with individual event promoters and will update as soon as we have a confirmed cancellation or reschedule. We will contact you as soon as we have news, but you can also keep checking our Events Updates page.

Will I get a refund?

If your event is cancelled, you are covered for the full value of your tickets and any associated drinks/programme vouchers. We will contact you to offer you a refund or a credit note.

How will you refund me?

You will be refunded to the card you originally paid with. If you card has expired, we will issue you a credit note.

How long will my refund take?

We are working through an extraordinary number of refunds at present so this is taking longer than usual. You will be sent an automatic email to let you know when you have been refunded or credited. Once sent, the bank can take up to two weeks for the refunds to reach you.

What if my event has passed?

You will be covered even if your event date has passed. We will be in touch to offer a credit or refund.

My event has been rescheduled, but I can’t make the new date

If you’re unable to make the new date, we can offer a refund. Please either complete the Contact Us form, or call the box office on 020 7730 4500.


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