Coronavirus - Updates
Updated: 6 December 2021
The health and safety our audiences, staff and visiting artists remains our priority and we look forward to welcoming you to our safe and secure concert hall.
We respectfully ask all audience members to wear face coverings within our venue. In line with Government guidance, “you should still continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet.”
We respectfully ask all customers to test within 48 hours of coming to the hall, in line with current guidance.
Crucially, we ask you not to attend if you have tested positive for, or are showing symptoms of coronavirus, or if you have been asked to self-isolate.
We reserve the right to change and or amend our conditions of entry in accordance with government advice at the time of entry.
How you can help us and your fellow audience members:
Cadogan Hall respectfully asks all audience members to wear face coverings when visiting our premises. All our team will be wearing face coverings.
If you arrive at the Hall without a face covering, our Front of House team will be happy to provide you with one. If you are exempt from wearing a face covering, please advise a member of the team upon arrival.
NHS Test & Trace
We kindly ask customers to continue to register with NHS Test & Trace upon arriving at the venue.
Lateral Flow Tests
We respectfully ask all customers to test within 48 hours of coming to the Hall. Our staff test regularly. Crucially, we ask you not to attend if you have tested positive for, or are showing symptoms of coronavirus, or if you have been asked to self-isolate.
Your results can be evidenced, quickly and easily through the government’s Report a COVID-19 test result.
Our COVID-safe environment
Refunds & Exchanges
If your event is cancelled or postponed, or you are unable to attend because you are self-isolating due to Covid-19, we will offer an exchange or refund the cost of your tickets up to 24 hours before the performance.
We are following an enhanced cleaning schedule for all our front of house and backstage areas.
To reduce contact at the box office, customers will be sent e-tickets to show at the door either on their phone or as a print out.
Fresh Air Ventilation
Our ventilation systems pull fresh air from outside through HEPA filters and vents back out through separate extraction, to ensure a continuous source of fresh clean air. Air is never recirculated.
Food & Drink
For most performances we offer an in-seat service. Visit cadoganhall.com/drinks to order. For performances without an interval, we have two cashless bars available.
We provide hand sanitiser upon entry and at suitable points throughout the Hall.
Where possible we will open the auditorium early for you to secure your seat and enjoy a drink. We have enhanced our exit points to reduce congestion.
We are unable to run a cloakroom service at this time and the cloakroom will be closed. Please do not bring any large bags.