Coronavirus - Updates
The health and safety of our audiences, staff and visiting artists remain our priority and we look forward to welcoming you to our safe and secure concert hall.
Government guidance suggests that you continue to wear a face-covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet (exemptions apply).
Our staff test regularly for coronavirus and we recommend customers test prior to arriving at the Hall. Crucially, we ask you not to attend if you have tested positive for, or are showing symptoms of coronavirus, or if you have been asked to self-isolate.
Updated January 2022. We reserve the right to change and or amend our conditions of entry in accordance with government advice at the time of entry.
Face Masks
There is no longer a legal requirement to wear a face-covering but Government guidance suggests that you continue to wear one in crowded and enclosed spaces where you may come into contact with other people you do not normally meet (exemptions apply).
If you arrive at the Hall without a face mask, our Front of House team will be happy to provide you with one.
Lateral Flow Tests
We recommend all customers test prior to arriving at the Hall. Crucially, we ask you not to attend if you have tested positive for coronavirus and/or you have been asked to self-isolate by NHS Test and Trace.
Enhanced Cleaning
We are following an enhanced cleaning schedule for all our front of house and backstage areas.
Refunds & Exchanges
If your event is cancelled or postponed, or you are unable to attend because you have tested positive for COVID-19 or been instructed by NHS Test & Trace to isolate, you can request a refund. See our Coronavirus FAQs page for details.
E-Tickets
To reduce contact at the box office, customers will be sent e-tickets to show at the door either on their phone or as a print out.
Fresh Air Ventilation
Our ventilation systems pull fresh air from outside through HEPA filters and vents back out through separate extraction, to ensure a continuous source of fresh clean air. Air is never recirculated.
Hand Sanitiser
We provide hand sanitiser upon entry and at suitable points throughout the Hall.
We always follow government guidance and practice industry-wide ‘See It Safely’ recommendations.
