Back to Your Visit

Coronavirus - Updates

Updated: 27 January 2022

The health and safety of our audiences, staff and visiting artists remains our priority and we look forward to welcoming you to our safe and secure concert hall.

As of 27 January, government guidance suggests that you continue to wear a face-covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet  (exemptions apply).

All our staff test regularly for coronavirus and we recommend all customers test prior to arriving at the Hall. Crucially, we ask you not to attend if you have tested positive for, or are showing symptoms of coronavirus, or if you have been asked to self-isolate.

See our Coronavirus FAQs

We reserve the right to change and or amend our conditions of entry in accordance with government advice at the time of entry.

Face Masks

As of 27 January, there is no longer a legal requirement to wear a face-covering. Government guidance suggests that you continue to wear one in crowded and enclosed spaces where you may come into contact with other people you do not normally meet (exemptions apply).

If you arrive at the Hall without a face mask, our front of house team will be happy to provide you with one.

Lateral Flow Tests

All our staff test regularly for coronavirus and we recommend all customers test prior to arriving at the Hall.

Crucially, we ask you not to attend if you have tested positive for coronavirus and/or you have been asked to self-isolate by NHS Test and Trace.

Refunds & Exchanges

If your event is cancelled or postponed, or you are unable to attend because you have tested positive for COVID-19 or been instructed by NHS Test & Trace to isolate, you can request a refund. See our Coronavirus FAQs page for details.

Enhanced Cleaning

We are following an enhanced cleaning schedule for all our front of house and backstage areas.

E-Tickets

To reduce contact at the box office, customers will be sent e-tickets to show at the door either on their phone or as a print out.

Fresh Air Ventilation

Our ventilation systems pull fresh air from outside through HEPA filters and vents back out through separate extraction, to ensure a continuous source of fresh clean air. Air is never recirculated.

Food & Drink

We will be running a cashless bar serving a selection of drinks and snacks. There is limited seating in the foyer but you are welcome to take your drinks/snacks into the Hall.

Hand Sanitiser

We provide hand sanitiser upon entry and at suitable points throughout the Hall.

Cloakroom

We are unable to run a cloakroom service at this time and the cloakroom will be closed. Please do not bring any large bags.

We always follow government guidance and practice industry-wide ‘See It Safely’ recommendations.

Keep up to date with events, news and opportunities to support Cadogan Hall.

Join our Mailing List

View our privacy policy