Coronavirus - Updates
Updated: 27 January 2022
The health and safety of our audiences, staff and visiting artists remains our priority and we look forward to welcoming you to our safe and secure concert hall.
As of 27 January, government guidance suggests that you continue to wear a face-covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet (exemptions apply).
All our staff test regularly for coronavirus and we recommend all customers test prior to arriving at the Hall. Crucially, we ask you not to attend if you have tested positive for, or are showing symptoms of coronavirus, or if you have been asked to self-isolate.
We reserve the right to change and or amend our conditions of entry in accordance with government advice at the time of entry.
As of 27 January, there is no longer a legal requirement to wear a face-covering. Government guidance suggests that you continue to wear one in crowded and enclosed spaces where you may come into contact with other people you do not normally meet (exemptions apply).
If you arrive at the Hall without a face mask, our front of house team will be happy to provide you with one.
Lateral Flow Tests
All our staff test regularly for coronavirus and we recommend all customers test prior to arriving at the Hall.
Crucially, we ask you not to attend if you have tested positive for coronavirus and/or you have been asked to self-isolate by NHS Test and Trace.
Refunds & Exchanges
If your event is cancelled or postponed, or you are unable to attend because you have tested positive for COVID-19 or been instructed by NHS Test & Trace to isolate, you can request a refund. See our Coronavirus FAQs page for details.
We are following an enhanced cleaning schedule for all our front of house and backstage areas.
To reduce contact at the box office, customers will be sent e-tickets to show at the door either on their phone or as a print out.
Fresh Air Ventilation
Our ventilation systems pull fresh air from outside through HEPA filters and vents back out through separate extraction, to ensure a continuous source of fresh clean air. Air is never recirculated.
Food & Drink
We will be running a cashless bar serving a selection of drinks and snacks. There is limited seating in the foyer but you are welcome to take your drinks/snacks into the Hall.
We provide hand sanitiser upon entry and at suitable points throughout the Hall.
We are unable to run a cloakroom service at this time and the cloakroom will be closed. Please do not bring any large bags.