SALES & TICKETING MANAGER

• Cadogan Hall, Chelsea, London
• £40,000 per annum, plus generous benefits
• Permanent, full-time (working 40 hours per week flexibly across a 7‑day operation)

We are seeking an ambitious and experienced sales and ticketing professional to lead and optimise Cadogan Hall’s sales function, ensuring a world-class operation at one of the capital’s busiest live performance venues.

The department currently includes the Head of Sales & Marketing, Digital Marketing Co-Ordinator, two Deputy Sales Managers, a Box Office Assistant and seasonal Box Office casuals. The Sales Manager leads the sales team (directly managing three members of staff), works with a varied customer and client base, and can carve out this new role and take ownership of significant projects.

This opportunity has the potential go far beyond day-to-day box office management. We are looking for someone who would have the aptitude and enthusiasm to take on the challenge of:

• redesigning and redeveloping the ticketing sales function – identifying new sales channels and smarter ways to engage audiences
• leveraging APIs, automation and AI tools to build frictionless, efficient and data-driven workflows
• creating and delivering a clear ticket agent strategy that streamlines processes and maximises revenue
• leading and inspiring a sales team, taking them on the journey to a best-in-class ticketing operation

Key responsibilities:

• Lead, inspire, and manage Cadogan Hall’s sales team
• Proactively redevelop our sales function (seeking out new sales channels, refining our hours of operation, engaging new partnerships to better understand and communicate with our audiences)
• Exploit opportunities from our ticketing system
• Contribute to, and fulfil, our revenue management strategy

About you:

• An established sales and ticketing professional with at least 2 years of experience in a management role
• Advanced understanding of box office systems (ideally Spektrix), and naturally someone who seeks out new technology and systems
• Ability to inspire your team and collaborate across functions
• Data-led, dynamic, commercially driven and forward-thinking
• Experience in the arts/culture sector, with an understanding of programming diversity
• Familiarity with, or an aptitude to incorporate, AI-driven communication tools or chatbots for customer engagement
• Knowledge of accessibility standards and inclusive marketing practices

Benefits:

• £40k p.a.
• 25 days annual leave plus public holidays
• Generous private pension scheme
• Staff discounts and complimentary concert tickets

How to apply:

To apply, please send your CV and a covering letter (max. one A4 page) outlining your fit for the role, to Dan Reeves: dan@venuerecruit.co.uk

Informal enquiries are very welcome. For further information about Cadogan Hall or to request this information in another format, please contact Dan Reeves.

FRONT OF HOUSE VOLUNTEERS

Cadogan Hall is looking for volunteers to support our Front of House department.

If you are enthusiastic about music and our venue, why not be a part of it? We welcome interest from people of all ages and from every part of the community: if you love music, enjoy meeting people and can spare a few hours each week, we would love to hear from you.