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Booking information

How to book

Online

Our website offers a real-time, secure online booking service available 24 hours a day. All online bookings are subject to a £4.00 transaction fee (online bookings are free for ENCORE Members).

You can check the view of the stage from every seat in the hall on our Seating Plans

Please note: tickets will not be posted out for future events until the Hall is re-opened. Tickets cannot be posted to addresses outside the U.K. and will be held for collection from the Box Office.

By telephone

BOX OFFICE: 020 7730 4500

The Box Office is open for telephone bookings:

  • Monday – Friday: 10am – 3pm

Please note these are adjusted hours as our team is working remotely. Tickets will not be posted out to future events until the Hall is re-opened.

Tickets purchased up to seven days prior to the event are posted second class (please note, there may be a delay. Tickets purchased within seven days of the event are held at the Box Office for collection any time prior to the concert.

All telephone bookings made through the Cadogan Hall Box Office are subject to a fee of £4.00 per transaction. (Telephone bookings are free for ENCORE Members.)

Please note: tickets will not be posted out for future events until the Hall is re-opened. Tickets cannot be posted to addresses outside the U.K. and will be held for collection from the Box Office.

By post

CADOGAN HALL BOX OFFICE, 5 SLOANE TERRACE, LONDON SW1X 9DQ

All cheques should be made payable to Cadogan Hall and sent to the address above. When purchasing tickets by post, please detail the following information:

  • Your full name and title
  • Your postal address (this is the address to which the tickets should be posted)
  • The date, name and time of the performance you wish to book for
  • Your preferred seating area within the Hall

Please ensure that the cheque covers the correct amount according to your preferred seating area, and includes the postal booking fee of £4.00 per order. (Postal bookings are free for ENCORE Members.) Please do not send cash by post.

Please note: tickets will not be posted out for future events until the Hall is re-opened. Tickets cannot be posted to addresses outside the U.K. and will be held for collection from the Box Office.

In person

Please note our box office is currently closed to in-person visits for the immediate future to support the measures put in place to manage the spread of coronovirus.

E-tickets

How do e-tickets work?

E-tickets will be sent to you as a single pdf document attached to an email.

You can either print them out at home beforehand or show them on your mobile device when you come to the Hall.

Each ticket is only valid for one admission and should not be duplicated.

You do not have to return your e-ticket if you need a refund or exchange. We will invalidate the e-ticket.

Can e-tickets be duplicated?

Although you can duplicate the tickets by photocopying, only one person will be allowed entry with the e-ticket. By scanning the ticket we know as soon as one person has entered using that ticket and no more customers would be allowed entry with the same ticket.

I have not received my e-tickets, what should I do?

Please check in your spam and inbox for the e-tickets, which come from the address: noreply@cadoganhall.com

If you still cannot find them please call the Cadogan Hall box office on 020 7730 4500 where we will be happy to help.

Gift vouchers

Cadogan Hall gift vouchers are available in any amount you require, from £1 upwards, and are valid for one year from the date of purchase. They can be used towards tickets for any performance at Cadogan Hall.

Gift vouchers can be purchased online and emailed to you directly or to your chosen email address. Paper vouchers can be purchased from the Box Office and posted out (please note: unfortunately we cannot send gift vouchers to overseas addresses).

Redeeming gift vouchers

Redeeming your gift vouchers couldn’t be easier. Book tickets for the concert of your choice by telephone, online, by post or in person at the Box Office.

You may pay for all or part of the tickets with your vouchers. If the value of your voucher is more than the cost of your tickets your change (in vouchers) will be sent to you with your ticket (to the nearest £1). If your ticket purchase comes to more than the value of the voucher then you can pay the rest of the amount by credit card or in cash at the Box Office.

Payment methods

We accept the following cards: Visa, MasterCard, American Express, Visa Electro/Delta, Maestro, and Solo.

We also accept payment by cheque.

You can also use Cadogan Hall Gift Vouchers both online and offline.

Discounts

Only one discount can be applied at any one time when available. Proof of concession must be produced upon collection of tickets, and must be produced by the named person and not by a third party.

Discounts cannot be applied retrospectively or after the completion of a transaction.

Group discounts

Generous discounts for groups are available but vary according to each event. Please call 020 7824 7614 for further information or to make a group booking.

Concessionary tickets

Where general concessions are available this is defined as Under-16s, Full-time Students, Senior Citizens and persons out of work. Some events offer specific concessions only, and this will be stated in the Ticket Information on the Event page. Concessionary tickets are subject to availability and are at the discretion of Cadogan Hall.

Children and Families

Children aged under seven will not be admitted to Cadogan Hall except for family events. Children under the age of 14 must be accompanied by an adult. Specific event age restrictions or recommendations beyond this can be found on each individual event page. All upcoming events can be found on our events listings. Due to the sound levels of some events with amplified music and the long-term impact on hearing that this could have, it is strongly recommended that parents and carers take this into account before purchasing tickets for children.

We reserve the right to remove children from the auditorium if they are not well-behaved.

At family events, children over the age of two years must each have their own ticket. Children and babies under the age of two years do not require a seat.

TicketPlan refund protection

TicketPlan refund protection is available for all bookings. Your tickets are non refundable and this will protect you against cancellation resulting from accidents and unexpected illnesses. You will be offered Ticket Plan online once you have added tickets to your basket. We strongly recommend that you include this option.

Full details are included in the TicketPlan terms and conditions which we advise you to read and retain. Please note that TicketPlan must be purchased for all tickets in the transaction and cannot apply to individual tickets.

TicketPlan refund applications can be made through the TicketPlan website.

Please also see our Terms & Conditions for further information.

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