Frequently Asked Questions
When are my tickets posted?
Tickets purchased up to seven days prior to the event with ‘Postal delivery’ selected are posted out second class 2 – 3 days after you book. Tickets purchased within seven days of the event will be sent to you as e-tickets. We are currently only running an extremely limited collection at box office service. Please call the box office if you would like further help with this.
Can I reserve tickets in advance and pay on the day?
We can take reservations for some concerts as long as tickets are paid for in full six weeks before the concert date.
Do I have to wear a face mask?
We ask our audience members and staff to wear face masks for the safety and comfort of everybody in the Hall, especially while moving around the venue. This is in line with the government recommendation that people wear masks while in crowded, indoor places.
Where is Cadogan Hall?
See Getting Here
Do you have a cloakroom?
The cloakroom is closed for all socially distanced performances.
For full capacity audiences, our cloakroom will be open, but we advise customers to bring as few belongings with them as possible to avoid congestion. Coats and personal items may be left at the cloakroom at a charge of £1 per item. Only small bags are allowed into the auditorium; larger bags will need to be checked into the cloakroom. Please do not bring bags larger than cabin size to Cadogan Hall. Please note, bag security searches may be in operation.
I’ve lost my tickets. What do I do?
Please call the Box Office on 020 7730 4500. We keep a record of all ticket transactions and will be able to help.
I’m unable to attend a performance for which I have booked tickets? What should I do?
See our Conditions of Sale in Terms & Conditions.
What should I wear?
There is no dress code for Cadogan Hall. Wear whatever you feel most comfortable in.
Can I photograph or film the performance?
No. Cameras, video recorders, or indeed any audio or visual recording devices are strictly prohibited. Please ensure all mobile phones and electronic equipment are switched off during the performance.
What happens if I’m late?
Latecomers will be permitted to enter the auditorium at a suitable break in the performance. This can vary from performance to performance.
Can I smoke?
No, Cadogan Hall is a non-smoking venue. Please note this includes all smoking materials including vapes and electronic cigarettes.
My details have changed. How can I update them?
Please Sign In to our website, and there in My Account you can change your email, password, addresses and preferences. Ensure you click the ‘Save’ button once you’re done. Alternatively, call the Box Office on 020 7730 4500.
I’m trying to log on to your website, but I’ve forgotten my password?
If you’ve forgotten your password, please go to the Sign In page, and click the ‘Forgotten your password’ link. Enter your email address (and confirm it) and an email will then be sent to you which contains a link you must click to reset your password.
Or, if you have already been sent a temporary password, enter that in the Temporary Password box, and click ‘Continue to Reset Password’.
What happens if a concert is cancelled?
Occasionally events are cancelled due to unexpected circumstances. In these cases a full refund will be issued. Other times, when there is an alternative performance, exchange of tickets will be offered, and in some cases other rules apply. In the event of a cancellation the Box Office will make every effort to contact you with the details you provided when booking. We reserve the right to alter the programme or artists for any given performance.
Please note, the booking fee is non-refundable as it covers the service provided by our box office when you made your booking: staffing, software, website management, etc. Any TicketPlan fees are also non-refundable.
Families & children
Children aged under seven will not be admitted to Cadogan Hall except for family events. Children under the age of 14 must be accompanied by an adult. Specific event age restrictions or recommendations beyond this can be found on each individual event page. All upcoming events can be found on our events listings. Due to the sound levels of some events with amplified music and the long-term impact on hearing that this could have, it is strongly recommended that parents and carers take this into account before purchasing tickets for children.
We reserve the right to remove children from the auditorium if they are not well-behaved.
At family events, children over the age of two years must each have their own ticket. Children and babies under the age of two years do not require a seat.
Security and bag checks
Please allow adequate time when travelling to the venue – bag security searches may be in operation.
Please note you will only be allowed access to Cadogan Hall on production of a valid ticket. If you have booked for a party of attendees and arrive before them, please leave their tickets for collection at the Box Office when you arrive.