DEPUTY SALES MANAGER (BOX OFFICE)

• Cadogan Hall, Chelsea, London
• £32,000 per annum, plus generous benefits
• Permanent, full-time (working 40 hours per week flexibly across a 7‑day operation)

Exciting career opportunity for a Deputy Sales Manager to support the day-to-day operations of a busy box office department at a world-renowned concert hall in London. This position offers a chance to work with a varied customer and client base, including world-class, international concerts through to rock, pop, and contemporary events.

The successful candidate will be responsible for providing a first-class Box Office service to all customers and promoters, maintaining an excellent working relationship with all promoters, and ensuring fluency in Box Office software. Additionally, the Deputy Sales Manager will be responsible for selling tickets to personal callers, by phone, post and email, and for handling enquiries

The role would suit candidates with box office experience, a great customer service attitude, excellent communication and organisational skills and attention to detail under time pressure.

The benefits of this role include 25 days holiday plus public holidays, incomparable company benefits including a generous private pension, food and beverage discounts, complimentary concert tickets, and full training on their box office system (Spektrix), fire warden and first aid courses.

This is an excellent opportunity to help create a memorable concert-going experience in one of London’s most sought-after areas for promoters and audiences alike, with a salary of £32,000 p/a.

Responsibilities  

• To provide and support a first-class Box-Office service to all customers and promoters
• Maintain an excellent working relationship with all promoters
• Providing accurate reconciliations for all box office monies
• Efficient delivery of promoter allocations, including top-ops and mark-backs
• Prepare tickets for collection as requested by promoters – press, sponsors, guests

Sell tickets to personal callers, phone, post, email and handle enquiries generated through our ticketing and live chat functions.

• Advise customers of seat availability and programme details
• Any other duties that may be reasonably allocated from time to time

Requirements  

• Great customer service attitude
• Excellent communication and organisational skill
• Fluency in Box Office software.
• Attention to detail, especially under time pressure

Benefits  

• 25 days holiday plus public holidays
• Incomparable company benefits including a generous private pension
• Food and beverage discounts
• Complimentary concert tickets
• We provide full training on our box office system (Spektrix), fire warden and first aid

How to apply:

To apply, please send your CV and a covering letter (max. one A4 page) outlining your fit for the role, to Dan Reeves: dan@venuerecruit.co.uk (and cc adam.mcginlay@cadoganhall.com).

Informal enquiries are very welcome. For further information about Cadogan Hall or to request this information in another format, please contact Dan Reeves.

FRONT OF HOUSE VOLUNTEERS

Cadogan Hall is looking for volunteers to support our Front of House department.

If you are enthusiastic about music and our venue, why not be a part of it? We welcome interest from people of all ages and from every part of the community: if you love music, enjoy meeting people and can spare a few hours each week, we would love to hear from you.