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Access Information

Access Scheme

Cadogan Hall’s Access Scheme is for people with physical, sensory or cognitive disabilities. By joining this free scheme you can keep up to date on offers and information about forthcoming events at Cadogan Hall.

If you are in receipt of disability-related state benefits, as a member of our Access Scheme you may be entitled to concessionary ticket prices for some events, or a free companion seat. All companion tickets are subject to availability and may be excluded for certain performances.

When booking tickets, please specify your access requirement, i.e. if you require a wheelchair space, an aisle seat, a seat close to the stage, level access, etc. It is not always possible to rectify booking details after a transaction has been completed.

Download the Access Scheme leaflet & application form

Free Companion / Assistance Scheme

Cadogan Hall has a range of services to assist customers with access needs including a provision for wheelchair users in the stalls.

Customers who are members of our Access Scheme may be entitled to concessionary ticket prices or a free companion seat for some events. Please contact the Box Office for a form to register for Cadogan Hall’s Access Scheme or download the form here.

Please note that companion seats not sold 48 hours prior to any given performance will be released for general sale.

Level Access

Cadogan Hall has step free access to its Box Office and foyer areas. There is a door bell located to the right of the main Box Office door if you need assistance. After ringing the door bell, please allow extra space on the pavement as the door opens outwards. Once inside, there is an access lift that will take you from street level down to the Box Office lowered counter. The staff at the door will provide assistance.

Foyer areas are on the same level as the Box Office, and a further bar (Oakley Bar) is accessible via a wide access lift. Please ask a member of staff to operate this lift.

The stalls and unisex accessible toilet facilities are accessible via a lift located to the right of the main bar.

Gallery seats are only accessible via a staircase which is 27 steps above the stalls level. There is no lift from stalls to the gallery level. Customers with significant mobility problems are advised not to book Gallery seats.

Seats in the stalls are raked with a ramp for customers to walk up and down. Row T in the stalls does have a step. Rows P, R and S are all on the same level.

Wheelchair Users

There are four wheelchair spaces in the Stalls at Cadogan Hall. If you use a wheelchair and wish to transfer to a seat, we regret we are not able to provide a member of staff to assist you. We can provide a dedicated space to store your wheelchair or mobility aid.

Please note the row in front of our wheelchair seats is on the same level. At occasional performances audiences may choose to stand at periods in the performance which can restrict your view. These performances are typically our more upbeat rock and pop shows and we make every endeavor to anticipate the occasions this may happen to inform customers before booking. Please contact the Box Office on 020 7730 4500 if you have any concerns.

A lift is located to the right once inside the Box Office reception allowing access to a lowered Box Office counter. Foyer areas are on the same level as the Box Office, and a further bar (Oakley Bar) is accessed via a wide access lift. A member of staff can help you with your requirements.

Stalls within the auditorium are via a lift as are adapted toilet facilities.

Please call the Box Office on 020 7730 4500 to book wheelchair spaces and companion seats.

Customers with Hearing Requirements

The Box Office counter is fitted with a loop system to aid customers who use a hearing aid.

The auditorium is fitted with an infrared amplification system. If you wish to use your hearing aid, you will need to request one of our loop pendants and set your hearing aid to the ‘T’ position. If you do not use a hearing aid, please request an infrared headset instead.

Headsets and loop pendants can be collected from the Cloakroom before the start of the event. Please contact us beforehand or a member of staff on arrival should you have any queries about which system to use or any difficulties using them.

Customers with Sight Impairment

Guide dogs are welcome to access the Hall and auditorium but please do let us know prior to arriving at the Hall so we may make any special arrangements if necessary. Our bar staff would be happy to provide water for the dog if necessary. You may leave the dog with our cloakroom staff during the performance if preferred. Please contact us in advance if you would like to do this on 020 7730 4500.

‘Touch / Familiarisation’ tours can be arranged, and we have a Unisex accessible toilet on all levels except the Gallery.

Parking

There are a number of bays for Blue Badge holders near to Cadogan Hall. The nearest two are located in Sedding Street and Sloane Terrace, outside the Jo Malone shop. The Royal Borough of Kensington and Chelsea can provide a complete list of Blue Badge spaces in the local area.

If you are a disabled resident in Kensington and Chelsea you can apply to the Purple Badge scheme, please contact the Royal Borough of Kensington and Chelsea for further details on both schemes.

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