Refund or credit request form

If you have tested positively for COVID-19 and/or have been asked to isolate as part of the government’s Test & Trace system, we will refund all or some of your tickets in full as requested or offer you a credit voucher if you prefer.

Please note: we can offer refunds only to those who have tested positive for COVID-19 and/or have been instructed to isolate by Test & Trace.

All refunds, credit vouchers and exchanges are subject to our normal terms and conditions.

Apply for a credit or refund due to COVID-19

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