Refund or credit request form

If you have tested positively for COVID-19 and/or have been asked to isolate as part of the government’s Test & Trace system, we will refund all or some of your tickets in full as requested or offer you a credit voucher if you prefer.

Please note: we can offer refunds only to those who have tested positive for COVID-19 and/or have been instructed to isolate by Test & Trace.

All refunds, credit vouchers and exchanges are subject to our normal terms and conditions.

Apply for a credit or refund due to COVID-19

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Name of booker*

Order number*

Name of event*

Date of event*

Time of event*

Contact email*

Enter email address: Confirm email address:

Contact phone number*

Are you requesting a refund or credit?*

Credit

Refund

Please provide documentation to request your refund or credit

Please upload evidence to support your request, e.g. photograph of your positive lateral flow test result (the QR code, test number and date taken must be clearly visible) or your Test & Trace notification*

Drop files here or

Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 10 MB, Max. files: 5.

Any other supporting information

Please tick the box below*

I confirm that I have tested positive for COVID-19 and/or have been instructed to isolate by Test & Trace

Date*

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Phone

This field is for validation purposes and should be left unchanged.

Refund or credit request form

Apply for a credit or refund due to COVID-19

Please provide documentation to request your refund or credit

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