We want to make your visit to Cadogan Hall as enjoyable and comfortable as possible, so we have provided you with detailed information regarding accessibility in all areas of the Hall.

We are now working with Nimbus Disability, a Social Enterprise that has received international recognition for its Access Card Scheme. Click below for more info on how to book access tickets online

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If you have any questions, please do not hesitate to contact the Box Office on 020 7730 4500 (phone lines are open from 12–6pm) or email access@cadoganhall.com.

There are a number of bays for Blue Badge holders near to Cadogan Hall. The nearest two are located in Sedding Street and Sloane Terrace, outside the Jo Malone shop. The Royal Borough of Kensington and Chelsea can provide a complete list of Blue Badge spaces in the local area.

If you are a disabled resident in Kensington and Chelsea you can apply to the Purple Badge scheme, please contact the Royal Borough of Kensington and Chelsea for further details on both schemes.

Cadogan Hall has step-free access to its Box Office and foyer areas using an access lift. There is a door bell located to the right of the main Box Office door if you need assistance. After ringing the door bell, please allow extra space on the pavement as the door opens outwards. Once inside, there is an access lift that will take you from street level down to the Box Office lowered counter. The staff at the door will provide assistance.

Foyer areas are on the same level as the Box Office, and a further bar (Oakley Bar) is accessible via a wide access lift. Please ask a member of staff to operate this lift.

The Stalls are accessible via a lift located to the right of the main bar.

Gallery seats are only accessible via a staircase which is 27 steps above the Stalls level. There is no lift from Stalls to the Gallery. Customers with significant mobility problems are advised not to book Gallery seats.

Seats in the Stalls are raked with a ramp for customers to walk up and down. Row T in the Stalls does have a step. Rows P, R and S are all on the same level.

Unisex, accessible toilet facilities are accessible via a lift located to the right of the main bar.

There are four wheelchair spaces in Row R of the Stalls at Cadogan Hall. If you use a wheelchair and wish to transfer to a seat, we regret we are not able to provide a member of staff to assist you. We can provide a dedicated space to store your wheelchair or mobility aid.

Please note the row in front of our wheelchair seats is on the same level. At occasional performances audiences may choose to stand at periods in the performance which can restrict your view. These performances are typically our more upbeat rock and pop shows and we make every endeavor to anticipate the occasions this may happen to inform customers before booking. Please contact the Box Office on 020 7730 4500 if you have any concerns.

A lift is located to the right once inside the Box Office reception allowing access to a lowered Box Office counter. Foyer areas are on the same level as the Box Office, and a further bar (Oakley Bar) is accessed via a wide access lift. A member of staff can help you with your requirements.

Stalls within the auditorium are via a lift as are adapted toilet facilities.

Once you have registered as a member of our access scheme, wheelchair spaces and companion seats may be booked online or through our Box Office on 020 7730 4500.

The Box Office counter is fitted with a loop system to aid customers who use a hearing aid.

In the auditorium (both Stalls and Gallery), neck loops and headphone systems with body pack receivers are available for use. Please call us on 020 7824 7616 ahead of the event and leave your contact details – a member of staff will then contact you regarding their use.

Assistance dogs are welcome to access the Hall and auditorium but please do let us know prior to arriving at the Hall so we may make any special arrangements if necessary. Our bar staff would be happy to provide water for the dog if necessary. You may leave the dog with our cloakroom staff during the performance if preferred. Please contact us in advance if you would like to do this on 020 7730 4500.

‘Touch / Familiarisation’ tours can be arranged, and we have a Unisex accessible toilet on all levels except the Gallery.

Customers with Access needs may be entitled to concessionary ticket prices or a free companion seat for some events.

Personal assistant tickets must be applied at the time of booking and cannot be issued retrospectively. Companion seats not sold 48 hours prior to any given performance will be released for general sale.